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Braums Reviews

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  • Braums Lieing to make sail



    We have been buying what we thought was sugar free ice cream. The first time we bought it thru the drive thru we asked if they had sugar free ice cream and we were told yes. My wife went into the store to get some and they told her they do not sell sugar free ice cream. She was told it was no sugar added frozen yogurt. The manager was called an she told my wife the same thing and my wife tried to explain to her the difference and the manager just turned and walked away. I have sent Braums three messages and they have never replied. Time to go to Dairy Queen More...
    (Restaurants, Fast Food, Coffee)
    coachtiger's Picture   coachtiger    0 Comments   Comments
  • NO Service with a Healthy portion of BAD Attitude



    Unfortunately I did not get the young lady's name. Coming from the nursing home with my mother, we decided to stop for an ice cream. Peering over the glass and noticing ice cream all over, my mother said something about it needed to be cleaned. The young lady behind the counter took offense to that observation. She turned her attention to the next group of folks and never did return her attention to us. I asked for a manager to no avail. We left and will most likely NEVER be back. WE do like ice cream, guess we will spend it with a competitor, I hear Dairy Queen is about to open. More...
    (Restaurants, Fast Food, Coffee)
    leend's Picture   leend    0 Comments   Comments
  • Braums 10:31am saturday and pissed



    I woke up Saturday morning craving a breakfast burrito grende from Braum's at 10:10am. Breakfast is served until 10:30 I did wake up a lil late so I sped down to Braum's in Stillwater OK on Perkins road. I arrived at the drive through line with on car ahead of me before could order. It was now 10:15 they take until 10:25 to finish a customers order so I can finally move 1 space in line so that I can finally order. I get to the widow and I am asked to wait. At 10:31 I am asked what I would like to order and I tell them and they said that I couldn't because they are on lunch... More...
    (Restaurants, Fast Food, Coffee)
    derb1989's Picture   derb1989    1 Comments   Comments
  • BRAUMS IN DESOTO,TX



    MY HUSBAND & I WILL NOT BE GOING TO THIS STORE AGAIN, ONE YOUNG GIRL HAD HER BALL CAP ON SIDE WAYS AND WAS VERY RUDE AND NONPROFESSIONAL, HER SUPERVISOR WAS AT ANOTHER REGISTER THE OTHER PEOPLE WORKING WERE VERY PLEASED TO EVEN HAVE A JOB, THEY ALL WERE DRESSED LIKE THEY WERE HAPPY TO HELP YOU AND GLAD THEY HAD A JOB. THIS WAS NOT A VERY CLEAN PLACE FOR A FOOD PLACE. WE ALWAYS' WENT TO THE ONE IN LANCASTER, TX I WOULD SPEND 150-200.00 EVERY OTHER WEEK. WE WON'T BE SPENDING OUR MONEY THEIR AND THAT IS VERY SAD, WE ALWAYS LOVED BRAUM'S !!! MR. & MRS. ROGER BOWMAN... More...
    (Miscellaneous)
    ccatfish1948's Picture   ccatfish1948    2 Comments   Comments
  • Braums (Wrong Chicken Sandwhich)



    McAlester Braums (Carl Albert) Seems to have a big problem making a Crispy Chicken CLUB sandwhich. I have had this happen to me at least 3 times and it is AGGRAVATiNG when you go pick up lunch and get back to work with the WRONG food. I check my receipt and I was Charged and PAID for the CLUB CHICKEN but I receive a PLAIN chicken sandwhich. Service is great and Fast. Maybe too fast for the cooks who don't check what a person has ordered. More...
    (Miscellaneous)
    Citysid's Picture   Citysid    0 Comments   Comments
  • Bad Experience at Braums because of rude employee



    I was at Braums (2305, SE Walton Blvd, Bentonville, AR) today (May 23, 2013) @ 9.00am. I went into the milk and fruits section and bought what I needed and then decided to buy some breakfast and went to the main counter at the entrance to order breakfast. While I was there I asked them If I could check out and pay for the rest of the items ( milk, fruits, etc ) at that counter, but the lady there said I had to go back to the milk/fruits section to check those items out. When I went back to the check out counter at the grocery section, there was an old lady at the counter who was really... More...
    (Shopping, Chain Stores)
    findmehere's Picture   findmehere    3 Comments   Comments
  • Braums



    The Braums on 3821 S Pennsylvania Avenue has terrible service!(at night anyways) there was only one worker that seeme to be doing we job seriously! I went there at 10 o'clock on Sunday, March 24. A guy took our order nicely until as he moved further down the line to the cash register he ignored us, took the amount due, gave us our money in a sloppy manner and continued talking to his friend! Loud and full of unnessacary profanity. There were 2-3 other boys there talking as if they were in the streets, loud as ever, distracting all the workers beside one young lady. She was doing her... More...
    (Restaurants, Fast Food, Coffee)
    Fukishi's Picture   Fukishi    0 Comments   Comments
  • Store Manager Durant



    I worked for Braums for about thirteen months. The first was in Oklahoma City, and than at the store in Durant. While at the Durant store, I felt comfortable around the management. They treated their employees with respect and were well respected by us. The only exception to this is the store manager. Mike. Mike from the start didn't make me feel comfortable at work. He would go out of his way to make employees feel ashamed of their performance. He would restrict our use of certain cleaning products and than he would give us lectures on our poor performance. Mike would watch an... More...
    (Restaurants, Fast Food, Coffee)
    DLHuggins92's Picture   DLHuggins92    1 Comments   Comments
  • braums



    I need to let you know how bad it is to work at braums in greatbend ks. Not only is it hard to get along with ken but the managers under him are impossible to work for. I am a single mom who needs to work to support my child and I. I am always on time if not twenty minutes early each day and almost never miss a day cause I cant afford to, but I finally had to stop working their because of the verbal abuse that you get daily. here in greatbend you will be yelled at for being stupid and slow and every curse word you can think of. Connie (manager under Ken) does nothing to stop this and... More...
    (Restaurants, Fast Food, Coffee)
  • Braums: cleanliness, Mesquite,Tx



    Hello, My wife and I have made many visits to the store located on 3506 Galloway ave, Mesquite, Tx. The store needs major help. When you walk in the front dorr the cleanliness of the store is rediculous. Paper all over the floor through out, you tell the floors have not been properly swept or mopped. The restrooms are horrible. Then to the customer service at the counter. Staff has an attitude of they don't care. They are just there to get a paycheck (show up check). The manages seem to have no knowledge of how to handle issues. The food is often cold by the time you get, they are slow... More...
    (Restaurants, Fast Food, Coffee)
    sickntired13's Picture   sickntired13    0 Comments   Comments
  • Braums attitude and service



    I went through Braums drive through October 25th. I ordered an order of scrambled eggs, oatmeal, and orange juice. I forgot to tell them I wanted salt and pepper so at the first window I told them I forgot to ask for salt and pepper did I tell her or when I picked up my order? She rolled her eyes! Did not even answer me but relayed to the pick up window to add salt and pepper to the order. When I was given the order they said "thank you" but did not gibe my oj. I reminded them of the oj which they then provided. I drove off and looked in my bag and had not been given salt... More...
    (Restaurants, Fast Food, Coffee)
    diann's Picture   diann    0 Comments   Comments
  • Braums



    I went to Braum's Oct 21st 2012 per usual for my family's weekly Sunday date and received the POOREST service bar none, worse than McDonald's during a lunch rush. I was told by an employee, whom I had been treated poorly before, that she had to a fellow person in line next to me a few months before "that she had to deal with the rudest customers alllllllll the time like she wasn't so busy"...I believe if her behavior wasn't so poor she might be treated better. My kid kept asking questions about the various ice cream flavors, and instead of nicely walking... More...
    (Restaurants, Fast Food, Coffee)
    Alessandra's Picture   Alessandra    0 Comments   Comments
  • Not the greatest place to work



    I lost an interview which easily pays 4x what I'm making at Braum's. I only took the job at Braum's because I had just been laid off, I have a 3 year old to take care of, and Braum's was the first place that offered a job. I was told today that I would be working an extra 3 hours as another employee wouldn't be coming in. This was the first time I was told about having to work the extra hours, and was in conflict with my interview that I had tried to schedule in such a way as not to conflict with work. My manager had changed the schedule to try to make it look... More...
    (Restaurants, Fast Food, Coffee)
    cegomez's Picture   cegomez    0 Comments   Comments
  • Braums - Not the Food that I ordered



    My name is Viki Sellers, and I frequent the Braums in Tri City, Newcastle area. The last three times we have been there they have SCREWED up our order. This morning I wanted an egg, sausage, cheese muffin what I got was a biscuit with a piece of sausage on it. The last two times we have ordered hamburgers there they were totally wrong..........I'm tired of paying for the wrong order! I would definitely like a response, and some kind of restitution for the wrong orders I have received. You can reach me at 405 760 5783 or vikisellers@cherokeetrailers.net. Thank you for a prompt... More...
    (Restaurants, Fast Food, Coffee)
    trailergal's Picture   trailergal    0 Comments   Comments
  • Braum's returned check



    I recently wrote a check during one of my numerous weekly visits to Braum's. Through an error on my part, the check was returned for insufficient funds. I received a collection call in regards to this check which I was happy to receive as I wasn't sure how to take care of the check. I received the worst customer service that I have ever experienced in my 44 years on this earth. When I questioned this, I was told they weren't customer service reps, but debt collectors instead. After a horrible exchange of words with the person who was supposedly the supervisor, I hung up... More...
    (Restaurants, Fast Food, Coffee)
    Momof3boys's Picture   Momof3boys    0 Comments   Comments
  • Braums Bad food-bad management



    Our family has been going to our neighborhood Braums since it opened. We would go there one to two times a week, lunch or dinner. We have told people that it is the greatest hamburger in town and my grand daughters love their chicken fingers. In the past several months the place has done a complete turn. They food comes out cold, if you complain you get nasty remarks. Several times they have (REFRIED) cold food. Complain-again nasty looks & remarks. Service has really gone down. I wanted to purchase groceries - waited for the KIDS to finish visiting behind the ice cream counter... More...
    (Restaurants, Fast Food, Coffee)
    Barbara65's Picture   Barbara65    1 Comments   Comments
  • Terrible customer service



    While shopping for grocerys tonight at Braums I saw the worst display of customer service I have ever encountered. My son slipped on their wet floor . No one ask how he was , instead the woman mopping and the assistant manager embarrassed and humiliated him by asking if he couldn't "read the wet floor signs" and told him he left marks on their newly mopped floor. When I ask to speak to the manager I was verbally assaulted by the lady with the mop. This is all after the clerk that rang up my grocerys informed me his father-in-law is an a**H***. What has Braums come to !!! More...
    (Miscellaneous)
  • BRAUMS CUSTOMERS SERVICE



    I guess customer service is completely gone. unless this certain shift leader is at this store you don't get the correct order and you don't get customer service. when I worked in fast food and retail it was expected from the employees, now it seems like the attitude is if you want to service them okay if not oh well. Until someone complains. And then they don't really pay enough attention to do it right the second time. This will be the last time I eat there unless I see the shift leaders car!!! and the Braum's that's right around the corner from my house , We quit... More...
    (Restaurants, Fast Food, Coffee)
    NOTHAPPIE's Picture   NOTHAPPIE    0 Comments   Comments
  • bad day



    I just left the Braum store at Pawnee and Broadway in Wichita Kansas. I have been going to the store since 1997. And I have had several bad experiences. I usually order a sandwich and at order of french fries with a drink. You're lucky if the sandwiches is hot and especially lucky if the french fries are hot. If you order a milkshake instead of a soft drink,some times it will either be to thin or it will not be a full cup. I know for a fact that a bad meal will cost just as much as a good meal. I have made this comment about this store and feel l am qualified to make such a... More...
    (Home Improvement)
    jimedwards1's Picture   jimedwards1    0 Comments   Comments
  • Braums Consumer Complaint



    The ice machine was froze up and we asked for assistants one of the employees came over took the lid off where you dump the ice and pop you dont want in your cup. She put her hand into the good ice with out a glove and started to stir the ice around.The drain to the dump was over flowing and that ice and pop and no telling what else was in there she put it in the good ice and sayed (when she looked up and saw us standing there) OOPS. Then she went and got a pitcher of hot water to make the nasty pop ice go down the drain. She never CLEANED out the good ICE after she put all of that nasty... More...
    (Restaurants, Fast Food, Coffee)
    Bubba101's Picture   Bubba101    1 Comments   Comments
  • trash cans



    I go to Braums in McAlester on the George Nigh expressway almost daily. I take care of my 81 yearold mother. Some days it is almost impossible to get her to eat, but she will almost always be happy to take a trip to Braums for ice cream. We go through the drive-through as it is difficult for her to get around. Everything we purchase is in paper and we end up with a lot of trash because for the last couple of months there has been no trash can outside to dispose of our trash. I feel we should not have to carry our trash home to dispose of it. Darlene.Bower@mail.com More...
    (Restaurants, Fast Food, Coffee)
    darlene418's Picture   darlene418    0 Comments   Comments
  • Very unsatisfied



    I am an employee at Braum's. Just because I am an employee doesn't mean I should be treated differently than other customers, because once I clock out, and I order something, I AM a customer. And if that's how customers here are treated too, then i feel sorry for them. I ordered an Orange Sherbert Freeze with my meal. I finally got it after 10 minutes of waiting. It looked horrible and nothing near finished, it was so thin and chunky, and tasted nasty. So i took it up to the counter for a new one. not even a minute later, I had another one that didnt look different at all,... More...
    (Restaurants, Fast Food, Coffee)
    501IDE's Picture   501IDE    0 Comments   Comments
  • concerned customer Tulsa ok



    Just left your store on Gilcrese Rd. in Tulsa, Ok. Did not buy any thing for there was no help at the counter. No one greeted us or ask if we could be helped. We were going to get ice cream to go after we had some there. My husband eats rockyroad they only had two in the box they both had ice build up on top with cholocate icecream mixed with it. The store is getting worse with the service that they offer all the time. we like your ice cream but we don't want to have to drive seven to eight miles to get any. Just thought you would like to know what is going on. Thanks More...
    (Shopping, Chain Stores)
    killer3's Picture   killer3    2 Comments   Comments
  • So disappointed.



    I work in fast food, at chick-fil-a, which serves breakfast until 10:30 am. At our store, we do allow people to order lunch early if they are willing to wait. I was so disappointed to walk into braums one morning and be denied lunch because it was too early. I asked if they would make lunch if people specifically asked for it, especially since they were slow. Still they refused to serve me lunch. It's so disappointing to see that customers are treated so poorly in such a large chain restaurant that it so popular. Braums, please look at the example of businesses around you who are known... More...
    (Restaurants, Fast Food, Coffee)
    katempark's Picture   katempark    4 Comments   Comments
  • worst service ever



    So i just went to Braums on camp bowbie in fort worth Tx. And i orderd i think its the number 3 the jalepeno jack. And first they were rude so i get to the first window n my total is 6.92 and i gave the lady a 20 n she gives me 8 dollars back now idk how it went from 6.92 up to 12 dollars and she doesn't even give me a receipt. So i go to the next window get home n open the sandwich up its was full of jalapeno peppers like a hand full was just throwen on there. Worst service ever. More...
    (Restaurants, Fast Food, Coffee)
    arijanaA's Picture   arijanaA    1 Comments   Comments
  • Didnt give what was promised



    I went to the Braums in Van Buren Arkansas on Pointer Trail today to get an ice cream that was wrong in the past. A couple of months ago I paid for a Chocolate Almond and got a PLAIN Chocolate waffle cone. I called them and they said I could come and get another and would write my name down. So, I went today to get it and I was told I couldn't have it replaced because it has been over 30days. NO ONE told me I had to get it with in 30days and the manager didn't even come to the window to speak to me. Poor employee had to listen to me complain which shouldn't be his job. I was... More...
    (Restaurants, Fast Food, Coffee)
    3699's Picture   3699    2 Comments   Comments
  • Bad experience review



    I went through the drive thru in Garland, TX store #61 on 1/16/11 and ordered a number one. I gave the attendant exact change and she did not give me my recipt. It clearly states on the outside of the drive thu window that if Braums fails to give you a cash recipt then you are supposed to get a $5 dollar certificate. I drove off and realized that I did not have a recipt and went inside the store. I explained that i did not get a recipt. The cashier went and got the recipt; I asked him if I get a gift certificate. He then got the mamager and the manager said that they could not honor the... More...
    (Shopping, Chain Stores)
  • customer service review



    the braums store in tulsa okla at 17th and sheridan. everytime i go there any-more and order a soft yogurt i am told that the machine is down. i ask the employees why it was always down and they informed me that they had already cleaned it for the night.this was at 630pm and they close at 1100pm. if braums is not going to have all their merchandise available for the public to buy until at least an hour before closing they should take it off the menu. More...
    (Restaurants, Fast Food, Coffee)
    bobbyhorne's Picture   bobbyhorne    0 Comments   Comments
  • complaint



    I live in wichita, ks, and i made the rounds of all your stores and none of them will grill onions for the hamburgers any more. why is this??? as this is the purpose that my friend and I use to go to braums every sunday, we thought it was the best burger in town untill they said they arnt allowed to do it any more I checked and there are a lot of burger places in this town that that is there trade mark. thank you More...
    (Restaurants, Fast Food, Coffee)
    thesy's Picture   thesy    0 Comments   Comments
  • bad customer service



    I went through the drive through at the Braums in Sallisaw Oklahoma store #213 at 5:49 pm on July 15th 2010. I ordered a large chocolate shake, the bill with tax totaled $3.95. Looking through my wallet I had two $1 bills and $200 in twenties. I gave the girl a $20 bill. She gave me $6.05 in change. The manager said she would have to count the drawer before she gave me the other ten. I said fine and waited, she came back and said that the drawer was $10 short and she did not owe me anything. After I stated my case AGAIN she gave me my money in a very rude fashion, if this cashier... More...
    (Restaurants, Fast Food, Coffee)
  • filthy clothes



    I just returned from the braums I frequent at fayettevile road and pointer trail in van buren ar. the young man who served me was very dirty. His clothes were awful. brown stains and red stuff all over his white shirt and his hair was dirty. I approached the manager and told her I didnt think he should be serving food. she said who was I to judge this poor young man who had lost his parents recently and was on his own for the first time. I said I wasnt judging-only his cleanliness. She said he was doing the best he could. I replyed in that case maybe you should help him. She just kept on... More...
    (Restaurants, Fast Food, Coffee)
    jerrylee's Picture   jerrylee    0 Comments   Comments
  • Filthy condidtions, Braums Seminole, Ok.



    My wife and I were traveling to Tulsa, Ok on March 3, 2010. We stopped in at the Braums store in Seminole, Ok and was going to grab a quick breakfast and then continue on. My wife decided to use the bathroom before eating. When she came out of the bathroom she said we need to just go and not eat. The bathroom was filthy. The thing was so dirty, poop still in stools and floors filthy. Not a appetizing site. It makes you wonder what the employees are like when using this facility and then returning to the kitchen. My only complaint about Braum's stores is usually the bathrooms.... More...
    (Restaurants, Fast Food, Coffee)
    gramps's Picture   gramps    1 Comments   Comments
  • CUSTOMER SERVICE



    ?? I AM A OKLAHOMA BORN, OKLAHOMA PROUD 56 YEAR OLD. I WORKED FOR BRAUMS IN THE 70'S AND LIVED IN TUTTLE FOR 10 YEARS WHERE I WAS PROUD THAT WE WERE THE HOME OF THE TUTTLE DAIRY. I AM SEEING A REPORT THAT INFORMS THAT BRAUM'S DOES NOT SUPPORT CHRISTMAS. THE STORY OF CHRISTMAS IS AND WILL ALWAYS BE A PART OF MY LIFE AND HOLIDAY CELEBRATION. SORRY BUT I AM VERY DISAPPOINTED IF THIS IS TRUE. IF THIS IS NOT TRUE PLEASE LET ME KNOW...afhsjan@yahoo.com More...
    (Restaurants, Fast Food, Coffee)
    afhsjan's Picture   afhsjan    7 Comments   Comments
  • Environment



    Just today we discovered that the A/C at Braums store #180 in Amarillo, TX. was out and would be for about 2 weeks. There is very little ventilation and the employees were suffering a great deal. The outside temperatures are triple figures. Forcing these young people to work in such deplorable conditions should be illegal and certainly has changed my attitude toward Braums in a negative manner. The managers in this area should be the ones working in the store without air or better yet released from their position. I'm sure there are plenty of ambulance chaser type lawyers lying in wait... More...
    (Restaurants, Fast Food, Coffee)
    johnrobin's Picture   johnrobin    3 Comments   Comments
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