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Braums Reviews

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  • Braums Lieing to make sail

    We have been buying what we thought was sugar free ice cream. The first time we bought it thru the drive thru we asked if they had sugar free ice cream and we were told yes. My wife went into the store to get some and they told her they do not sell sugar free ice cream. She was told it was no sugar added frozen yogurt. The manager was called an she told my wife the same thing and my wife tried to explain to her the difference and the manager just turned and walked away. I have sent Braums three messages and they have never replied. Time to go to Dairy Queen More...
    (Restaurants, Fast Food, Coffee)
    coachtiger's Picture   coachtiger    0 Comments   Comments
  • NO Service with a Healthy portion of BAD Attitude

    Unfortunately I did not get the young lady's name. Coming from the nursing home with my mother, we decided to stop for an ice cream. Peering over the glass and noticing ice cream all over, my mother said something about it needed to be cleaned. The young lady behind the counter took offense to that observation. She turned her attention to the next group of folks and never did return her attention to us. I asked for a manager to no avail. We left and will most likely NEVER be back. WE do like ice cream, guess we will spend it with a competitor, I hear Dairy Queen is about to open. More...
    (Restaurants, Fast Food, Coffee)
    leend's Picture   leend    0 Comments   Comments
  • Braums 10:31am saturday and pissed

    I woke up Saturday morning craving a breakfast burrito grende from Braum's at 10:10am. Breakfast is served until 10:30 I did wake up a lil late so I sped down to Braum's in Stillwater OK on Perkins road. I arrived at the drive through line with on car ahead of me before could order. It was now 10:15 they take until 10:25 to finish a customers order so I can finally move 1 space in line so that I can finally order. I get to the widow and I am asked to wait. At 10:31 I am asked what I would like to order and I tell them and they said that I couldn't because they are on lunch... More...
    (Restaurants, Fast Food, Coffee)
    derb1989's Picture   derb1989    1 Comments   Comments

    ccatfish1948's Picture   ccatfish1948    2 Comments   Comments
  • Unedible food

    I was excited when you built your new store in our Independence, KS neighborhood, west main street. I live two blocks away and drive by it to and from work. I love the market side of the store but the grill area is another matter. I got hamburgers shortly after you opened it and they were so over cooked we couldn't eat them. It was a long time before trying again. When we did, it was more of the same. Not likely to try that again! I have always loved your chili and relieved to find a fast food source so nearly like homemade. The last two times I picked some up on the way home,... More...
    (Restaurants, Fast Food, Coffee)
    sunny123's Picture   sunny123    0 Comments   Comments
  • Braums (Wrong Chicken Sandwhich)

    McAlester Braums (Carl Albert) Seems to have a big problem making a Crispy Chicken CLUB sandwhich. I have had this happen to me at least 3 times and it is AGGRAVATiNG when you go pick up lunch and get back to work with the WRONG food. I check my receipt and I was Charged and PAID for the CLUB CHICKEN but I receive a PLAIN chicken sandwhich. Service is great and Fast. Maybe too fast for the cooks who don't check what a person has ordered. More...
    Citysid's Picture   Citysid    0 Comments   Comments
  • Bad Experience at Braums because of rude employee

    I was at Braums (2305, SE Walton Blvd, Bentonville, AR) today (May 23, 2013) @ 9.00am. I went into the milk and fruits section and bought what I needed and then decided to buy some breakfast and went to the main counter at the entrance to order breakfast. While I was there I asked them If I could check out and pay for the rest of the items ( milk, fruits, etc ) at that counter, but the lady there said I had to go back to the milk/fruits section to check those items out. When I went back to the check out counter at the grocery section, there was an old lady at the counter who was really... More...
    (Shopping, Chain Stores)
    findmehere's Picture   findmehere    3 Comments   Comments
  • Braums

    The Braums on 3821 S Pennsylvania Avenue has terrible service!(at night anyways) there was only one worker that seeme to be doing we job seriously! I went there at 10 o'clock on Sunday, March 24. A guy took our order nicely until as he moved further down the line to the cash register he ignored us, took the amount due, gave us our money in a sloppy manner and continued talking to his friend! Loud and full of unnessacary profanity. There were 2-3 other boys there talking as if they were in the streets, loud as ever, distracting all the workers beside one young lady. She was doing her... More...
    (Restaurants, Fast Food, Coffee)
    Fukishi's Picture   Fukishi    0 Comments   Comments
  • Store Manager Durant

    I worked for Braums for about thirteen months. The first was in Oklahoma City, and than at the store in Durant. While at the Durant store, I felt comfortable around the management. They treated their employees with respect and were well respected by us. The only exception to this is the store manager. Mike. Mike from the start didn't make me feel comfortable at work. He would go out of his way to make employees feel ashamed of their performance. He would restrict our use of certain cleaning products and than he would give us lectures on our poor performance. Mike would watch an... More...
    (Restaurants, Fast Food, Coffee)
    DLHuggins92's Picture   DLHuggins92    1 Comments   Comments
  • braums

    I need to let you know how bad it is to work at braums in greatbend ks. Not only is it hard to get along with ken but the managers under him are impossible to work for. I am a single mom who needs to work to support my child and I. I am always on time if not twenty minutes early each day and almost never miss a day cause I cant afford to, but I finally had to stop working their because of the verbal abuse that you get daily. here in greatbend you will be yelled at for being stupid and slow and every curse word you can think of. Connie (manager under Ken) does nothing to stop this and... More...
    (Restaurants, Fast Food, Coffee)
  • Braum's Customer Service!!!

    I have recently be come acquainted with you store in Sapulpa, OK. I must tell you that this store has the hardest working people I have seen in a long time! Everyone that was not waiting on a customer was scrubbing and cleaning everything!!! And this happens everytime I have been in here! I sat there on Tues, Jan 15 and just watched happy people, doing work that they were happy to do! The staff was so friendly, they took time to meet and greet new customers and the whole experience was up lifting! Lots of credit goes to the Manager who hired these happy, hardworking people!!! Congrats to... More...
    (Restaurants, Fast Food, Coffee)
    mfb747's Picture   mfb747    0 Comments   Comments
  • Braums: cleanliness, Mesquite,Tx

    Hello, My wife and I have made many visits to the store located on 3506 Galloway ave, Mesquite, Tx. The store needs major help. When you walk in the front dorr the cleanliness of the store is rediculous. Paper all over the floor through out, you tell the floors have not been properly swept or mopped. The restrooms are horrible. Then to the customer service at the counter. Staff has an attitude of they don't care. They are just there to get a paycheck (show up check). The manages seem to have no knowledge of how to handle issues. The food is often cold by the time you get, they are slow... More...
    (Restaurants, Fast Food, Coffee)
    sickntired13's Picture   sickntired13    0 Comments   Comments
  • Poor service

    On 10/30/12 a group of us nurses visited your restaurant in Norman. Although we made individual orders, none of them were correct! When we mentioned this to the female who took our order,she was rude with 3 of us, refused to make eye contact, and seemed to take more than usual time to correct. When another female came to the counter to ask if she could help, she commented she was ONLY one person! (There were 5 employees working this morning.) We all make errors; I'd like to see Drew Braum go on Undercover Boss and check out this facility. I'm sure they were just having a harried... More...
    (Restaurants, Fast Food, Coffee)
  • Braums attitude and service

    I went through Braums drive through October 25th. I ordered an order of scrambled eggs, oatmeal, and orange juice. I forgot to tell them I wanted salt and pepper so at the first window I told them I forgot to ask for salt and pepper did I tell her or when I picked up my order? She rolled her eyes! Did not even answer me but relayed to the pick up window to add salt and pepper to the order. When I was given the order they said "thank you" but did not gibe my oj. I reminded them of the oj which they then provided. I drove off and looked in my bag and had not been given salt... More...
    (Restaurants, Fast Food, Coffee)
    diann's Picture   diann    0 Comments   Comments
  • Braums

    I went to Braum's Oct 21st 2012 per usual for my family's weekly Sunday date and received the POOREST service bar none, worse than McDonald's during a lunch rush. I was told by an employee, whom I had been treated poorly before, that she had to a fellow person in line next to me a few months before "that she had to deal with the rudest customers alllllllll the time like she wasn't so busy"...I believe if her behavior wasn't so poor she might be treated better. My kid kept asking questions about the various ice cream flavors, and instead of nicely walking... More...
    (Restaurants, Fast Food, Coffee)
    Alessandra's Picture   Alessandra    0 Comments   Comments
  • Not the greatest place to work

    I lost an interview which easily pays 4x what I'm making at Braum's. I only took the job at Braum's because I had just been laid off, I have a 3 year old to take care of, and Braum's was the first place that offered a job. I was told today that I would be working an extra 3 hours as another employee wouldn't be coming in. This was the first time I was told about having to work the extra hours, and was in conflict with my interview that I had tried to schedule in such a way as not to conflict with work. My manager had changed the schedule to try to make it look... More...
    (Restaurants, Fast Food, Coffee)
    cegomez's Picture   cegomez    0 Comments   Comments
  • Braums - Not the Food that I ordered

    My name is Viki Sellers, and I frequent the Braums in Tri City, Newcastle area. The last three times we have been there they have SCREWED up our order. This morning I wanted an egg, sausage, cheese muffin what I got was a biscuit with a piece of sausage on it. The last two times we have ordered hamburgers there they were totally wrong..........I'm tired of paying for the wrong order! I would definitely like a response, and some kind of restitution for the wrong orders I have received. You can reach me at 405 760 5783 or Thank you for a prompt... More...
    (Restaurants, Fast Food, Coffee)
    trailergal's Picture   trailergal    0 Comments   Comments
  • Braum's returned check

    I recently wrote a check during one of my numerous weekly visits to Braum's. Through an error on my part, the check was returned for insufficient funds. I received a collection call in regards to this check which I was happy to receive as I wasn't sure how to take care of the check. I received the worst customer service that I have ever experienced in my 44 years on this earth. When I questioned this, I was told they weren't customer service reps, but debt collectors instead. After a horrible exchange of words with the person who was supposedly the supervisor, I hung up... More...
    (Restaurants, Fast Food, Coffee)
    Momof3boys's Picture   Momof3boys    0 Comments   Comments
  • Braums Bad food-bad management

    Our family has been going to our neighborhood Braums since it opened. We would go there one to two times a week, lunch or dinner. We have told people that it is the greatest hamburger in town and my grand daughters love their chicken fingers. In the past several months the place has done a complete turn. They food comes out cold, if you complain you get nasty remarks. Several times they have (REFRIED) cold food. Complain-again nasty looks & remarks. Service has really gone down. I wanted to purchase groceries - waited for the KIDS to finish visiting behind the ice cream counter... More...
    (Restaurants, Fast Food, Coffee)
    Barbara65's Picture   Barbara65    1 Comments   Comments
  • Terrible customer service

    While shopping for grocerys tonight at Braums I saw the worst display of customer service I have ever encountered. My son slipped on their wet floor . No one ask how he was , instead the woman mopping and the assistant manager embarrassed and humiliated him by asking if he couldn't "read the wet floor signs" and told him he left marks on their newly mopped floor. When I ask to speak to the manager I was verbally assaulted by the lady with the mop. This is all after the clerk that rang up my grocerys informed me his father-in-law is an a**H***. What has Braums come to !!! More...
  • Braums Lunch Disaster

    Braums is my choice to pruchase gro. items, convienant, great products. I admire their respect of animals and safe food. However today I went into a different Braums than my usual, for a bit of lunch. Seeing the beautiful newly advertised 4 cheese burger poster, I ask a couple of questions and ordered one. To my horror encluding the price, it was a terrible mess. I will say the counter lady was gracious above and beyond in my experience. I simply requested politly that it be changed to a cheese burger, mustard please. However when I took a bite it was sloppy with mayo, I hate mayo. I... More...
    (Restaurants, Fast Food, Coffee)
    sonokee's Picture   sonokee    0 Comments   Comments

    I guess customer service is completely gone. unless this certain shift leader is at this store you don't get the correct order and you don't get customer service. when I worked in fast food and retail it was expected from the employees, now it seems like the attitude is if you want to service them okay if not oh well. Until someone complains. And then they don't really pay enough attention to do it right the second time. This will be the last time I eat there unless I see the shift leaders car!!! and the Braum's that's right around the corner from my house , We quit... More...
    (Restaurants, Fast Food, Coffee)
    NOTHAPPIE's Picture   NOTHAPPIE    0 Comments   Comments
  • bad day

    I just left the Braum store at Pawnee and Broadway in Wichita Kansas. I have been going to the store since 1997. And I have had several bad experiences. I usually order a sandwich and at order of french fries with a drink. You're lucky if the sandwiches is hot and especially lucky if the french fries are hot. If you order a milkshake instead of a soft drink,some times it will either be to thin or it will not be a full cup. I know for a fact that a bad meal will cost just as much as a good meal. I have made this comment about this store and feel l am qualified to make such a... More...
    (Home Improvement)
    jimedwards1's Picture   jimedwards1    0 Comments   Comments
  • Braums Consumer Complaint

    The ice machine was froze up and we asked for assistants one of the employees came over took the lid off where you dump the ice and pop you dont want in your cup. She put her hand into the good ice with out a glove and started to stir the ice around.The drain to the dump was over flowing and that ice and pop and no telling what else was in there she put it in the good ice and sayed (when she looked up and saw us standing there) OOPS. Then she went and got a pitcher of hot water to make the nasty pop ice go down the drain. She never CLEANED out the good ICE after she put all of that nasty... More...
    (Restaurants, Fast Food, Coffee)
    Bubba101's Picture   Bubba101    1 Comments   Comments
  • trash cans

    I go to Braums in McAlester on the George Nigh expressway almost daily. I take care of my 81 yearold mother. Some days it is almost impossible to get her to eat, but she will almost always be happy to take a trip to Braums for ice cream. We go through the drive-through as it is difficult for her to get around. Everything we purchase is in paper and we end up with a lot of trash because for the last couple of months there has been no trash can outside to dispose of our trash. I feel we should not have to carry our trash home to dispose of it. More...
    (Restaurants, Fast Food, Coffee)
    darlene418's Picture   darlene418    0 Comments   Comments
  • Braums

    I have been a customer at Braums, I was there the first day when you opened in Clinton Ok, and still visit when I go home, my family shops there weekly.I now visit the stores at Wstern Center in Ft. Worth and the Stroe on Hy.377 in North Richland Hills, great food ,great service. But I love your ice cream, bought 4 kinds today but there was no Cherry/limeaid, the young lady said they had it on the cone line, but it was more seasonal (spring)I must tell you I hope she was wrong!!!!!! I love that stuff. Please help me out More...
    (Restaurants, Fast Food, Coffee)
    mgastineau's Picture   mgastineau    0 Comments   Comments
  • Very unsatisfied

    I am an employee at Braum's. Just because I am an employee doesn't mean I should be treated differently than other customers, because once I clock out, and I order something, I AM a customer. And if that's how customers here are treated too, then i feel sorry for them. I ordered an Orange Sherbert Freeze with my meal. I finally got it after 10 minutes of waiting. It looked horrible and nothing near finished, it was so thin and chunky, and tasted nasty. So i took it up to the counter for a new one. not even a minute later, I had another one that didnt look different at all,... More...
    (Restaurants, Fast Food, Coffee)
    501IDE's Picture   501IDE    0 Comments   Comments
  • concerned customer Tulsa ok

    Just left your store on Gilcrese Rd. in Tulsa, Ok. Did not buy any thing for there was no help at the counter. No one greeted us or ask if we could be helped. We were going to get ice cream to go after we had some there. My husband eats rockyroad they only had two in the box they both had ice build up on top with cholocate icecream mixed with it. The store is getting worse with the service that they offer all the time. we like your ice cream but we don't want to have to drive seven to eight miles to get any. Just thought you would like to know what is going on. Thanks More...
    (Shopping, Chain Stores)
    killer3's Picture   killer3    2 Comments   Comments
  • So disappointed.

    I work in fast food, at chick-fil-a, which serves breakfast until 10:30 am. At our store, we do allow people to order lunch early if they are willing to wait. I was so disappointed to walk into braums one morning and be denied lunch because it was too early. I asked if they would make lunch if people specifically asked for it, especially since they were slow. Still they refused to serve me lunch. It's so disappointing to see that customers are treated so poorly in such a large chain restaurant that it so popular. Braums, please look at the example of businesses around you who are known... More...
    (Restaurants, Fast Food, Coffee)
    katempark's Picture   katempark    4 Comments   Comments
  • worst service ever

    So i just went to Braums on camp bowbie in fort worth Tx. And i orderd i think its the number 3 the jalepeno jack. And first they were rude so i get to the first window n my total is 6.92 and i gave the lady a 20 n she gives me 8 dollars back now idk how it went from 6.92 up to 12 dollars and she doesn't even give me a receipt. So i go to the next window get home n open the sandwich up its was full of jalapeno peppers like a hand full was just throwen on there. Worst service ever. More...
    (Restaurants, Fast Food, Coffee)
    arijanaA's Picture   arijanaA    1 Comments   Comments

Braums Reviews By Product

Braums Comments

OystersR1 says: (4 years ago)
It is sad to read all the complains about Braums. The Braums store and restaurant in Muskogee Oklahoma on 69 HWY is consistently good and the food and coffee and service is always good. The employee are very friendly and always have a nice word to share with you. I go in there almost everyday for breakfast and lunch. Yay Muskogee!

OystersR1 says: (4 years ago)
It is sad to read all the complains about Braums. The Braums store and restaurant in Muskogee Oklahoma on 69 HWY is consistently good and the food and coffee and service is always good. The employee are very friendly and always have a nice word to share with you. I go in there almost everyday for breakfast and lunch. Yay Muskogee!

ccatfish1948 says: (4 years ago)

sheepskin says: (5 years ago)
Do something about your coffee. Its horrid.

Otherwise, everything is awesome. No complaints. Maybe get some better buns for your burgers and bring back those frankfurter things. I loved those.


gapearse says: (6 years ago)
My name is Gary A. Pearse, I visit the Braums Store on S.E. 15th and Post Road in Midwest City, OK. I sometimes order a grilled chicken salad. I've asked how much would an extra piece of chicken would cost on my salad, I was told it would cost the same as a grilled chicken sandwich. I don't want to order a whole sandwich just for and extra piece of chicken. I would like more chicken on my salad, but not pay three times what it's worth. Please contact your store in Midwest City, and see if I might be accommodated.

ExBraum says: (7 years ago)
Used to eat at Braum's often. However, I will probably NEVER return! This company can't seem to get it right. Luke warm hamburgers just don't cut it with me. I would rather wait a few minutes for a fresh hamburger than have one on the counter before I can get my wallet out to pay. I have commented three times to the company via web...NO CHANGE. They don't care about what the one who pays the bills wants and will not try to serve a hot hamburger. Grilled onions went out several years ago too. That was only to make customers happy and not for profit I guess. One only needs to consider where the 'profit' comes the consumer. Hello Sonic!

ExBraum says: (7 years ago)
Used to eat at Braum's often. However, I will probably NEVER return! This company can't seem to get it right. Luke warm hamburgers just don't cut it with me. I would rather wait a few minutes for a fresh hamburger than have one on the counter before I can get my wallet out to pay. I have commented three times to the company via web...NO CHANGE. They don't care about what the one who pays the bills wants and will not try to serve a hot hamburger. Grilled onions went out several years ago too. That was only to make customers happy and not for profit I guess. One only needs to consider where the 'profit' comes the consumer. Hello Sonic!

j1937 says: (7 years ago)
We frequent the Braums on Randol Mill Rd. in Arlington, Texas.
We can't seem to get thru to the people who take orders that we want one regular cheese burger and one without meat. My husband doesn't eat meat, but likes everything else on the Burger. They either keep adding meat or like yesterday, argue with him and finally tell him they have to charge the same amount as the one with meat. That isn't a problem, but she kept arguing until he asked if he should go someplace else. Oh No, she said and turned in the order. He has been ordering this for years and Braums seem to be the only place that gives him a bad time. Doesn't take a genius to understand the order. If this happens one more time we will go elseware.

volleyballer says: (7 years ago)
My wife & I like to eat at Braum's in Burleson TX on Wilshire Blvd. The problem is not everyone wears a hat behind the counter. I talked to manager, and she said managment does not have wear hats. It's company policy. Only students have to wear hats. This sounds like a form of discremination and it's a health hazard. Anybodies hair or objects could fall in the food.
I would like to see something done on this mater.

toyman says: (8 years ago)
hi i to work for a braums i work in okc and about the ice cream flavors braums has what they call rotator flavors which change out every 6 weeks as far as store cleanliness braums does not schedule enough people to do any cleaning they keep just enough people to get by 1 person per position and the company is so cheap they want you off the clock promptly at your scheduled time so i do apologize

Ratspace says: (8 years ago)
Kudos to the Braum's Store in Independece, Ks. I do maintenance for Subways in Kansas so I am in Subways all day, every day. I also eat at Subway just about every day. I was on my way home from Oklahoma and stopped in this store about 8 p.m. Saturday night. I was VERY impressed with the staff , the store, cleanliness and the food quality. It was obvious the people were trained well, knew their jobs and actually spent their time DOING their jobs. I ordered a bac. cheeeseburger, fries and a hot fudge shake, then went to the shopping area and picked up a few items. I was waited on promptly, courtiously and quickly. By the time I was finished there ( which was not long at all) my order was ready. I used the restroom, picked up my sack and was back on my way. I ate in my truck and was really impressed with the great taste of everything I ordered. I will be making THIS Braum's a regular stop on this stretch of highway. Thanks to the manager and staff for a great experience. 100%!

UnhappyEmployee says: (9 years ago)
I work at a Braum's store. Our A/C has been out this summer, our machine's have been leaking and I'm trying to find a way to file a formal complaint against the manager's for discrimination. As for you all and the comments you have made, The banana split is one of the more difficult items to please people with because of how messy it can be. If you let them know that you don't mind if it's messy and ask them to fix it on a tray, but you feel like you have been getting less ice cream than you pay for, they will likely appreciate the input. We have to guess on what priorities may be many times. The ice creams are almost all limited edition and manager's can't control what corporate sends. This is absolutely ridiculous and should not be the case considering different areas have different demands, but unfortunately Braum's really isn't a family store any more. The Cherry Limeade smoothie probably uses Cherry Limeade Ice Cream which is one of these flavors. In Stillwater, we have a huge demand for many such flavors, but, again, customer preference isn't taken into account unless it is over the whole area. I'm really sorry you all had bad experiences. Please keep in mind that the high school and college students there are paid an absolute minimum, work long hours and are mistreated as much as you have been and, in some cases, even worse.

onlyrocketman says: (9 years ago)
braums in siloam springs ar. is getting asburd. twice my wife and i have bought oldfashion bananna splits. the icecream dosn,t even come to the top of the (now littler) plastic dish it comes in. is this a store wide policy or just untrained personel not giving customers a decent scoop of ice cream.Make a person want to re-evaluate going to braums.

gofigure says: (9 years ago)
I would like to know why you have stopped having snicker peanut butter ice cream. I got it twice and haven't seen it since. Everybody I talk to says the same thing. I would hope you would start having it again instead of some of the other kinds. Seems like when you find something you like companies discontinut it.

razzledazzle says: (9 years ago)
It seems that more than half of the vtime that I order a cherry-limeade smoothie from the Braums store in Mineral Wells Tx that they are out of the ingredients.Seemsthat if you are running out of things on a regular basis the manager should order more,because it must be popular if you run out right!OK now I feel better but I still need my smoothie fix.

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